Terms of service

Terms of Service

Welcome to Costumes Delivered. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General

These Terms of Service govern your use of the Costumes Delivered website and any purchases made through our online store.

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon publication on this website.

2. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

  • Decline or cancel any order.
  • Limit quantities purchased.
  • Cancel orders due to pricing errors or stock availability.
  • Request additional information to verify an order before dispatch.

3. Pricing

All prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated.

Prices may change without notice.

Although every effort is made to ensure pricing accuracy, Costumes Delivered reserves the right to correct any pricing errors and cancel or refund affected orders where necessary.

4. Payment

Payment must be received in full before goods are dispatched.

We accept payment methods displayed during checkout.

Orders suspected of fraud may be delayed or cancelled pending verification.

5. Shipping & Delivery

Estimated delivery times are provided as a guide only and are not guaranteed.

Once an order has been dispatched, delivery is handled by the selected courier.

Costumes Delivered is not responsible for delays caused by:

  • Courier delays
  • Weather events
  • Public holidays
  • Incorrect delivery information supplied by the customer
  • Events outside our reasonable control

6. Returns & Refunds

Due to hygiene considerations and the seasonal nature of costumes, we do not accept returns for:

  • Change of mind
  • Incorrect sizing
  • Incorrect colour selection
  • Items no longer required
  • Event cancellations

Returns are only accepted where goods are faulty, damaged or incorrectly supplied, in accordance with our Returns & Refund Policy and Australian Consumer Law.

7. Product Information

We make every effort to accurately display product descriptions, colours and images.

Actual colours may vary depending on monitor or device settings.

Product measurements are approximate and may vary slightly between manufacturers.

8. Customer Responsibilities

Customers are responsible for:

  • Selecting the correct size.
  • Providing accurate delivery information.
  • Reviewing their order before checkout.
  • Ensuring someone is available to receive deliveries where required.

9. Limitation of Liability

To the maximum extent permitted by law, Costumes Delivered shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of our products.

Nothing in these Terms excludes any rights available under the Australian Consumer Law.

10. Intellectual Property

All website content, including text, graphics, logos, photographs and product images, remains the property of Costumes Delivered or its licensors and may not be reproduced without written permission.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable Australian privacy legislation.

12. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact our Customer Service team via our Contact Us page.